What attitude does your firm have towards compliance; is it one that prefers to have a fence at the top of the cliff, or an ambulance at the bottom?
The ambulance at the bottom of the cliff analogy comes from a poem called “The Ambulance down in the valley” written by Jospeh Malins in 1895, and is used to assess whether people prefer to take precautions (install a fence) or risk falling over the cliff because they don’t think taking precautions is necessary or appropriate, and therefore need an ambulance when they fall to the base of the cliff.
In this blog, I'll delve into why compliance is essential for law firms and invite you to ponder: Are you proactively building fences, or merely relying on ambulances?"
- Topic:
- Legal
The rise of online bookings has transformed the restaurant industry and today over eight in 10 consumers, a whopping 86%, prefer to secure their table with a few clicks rather than calling in. This shift presents a golden opportunity for restaurants to not only capture reservations but also shape the customer experience from the very beginning.
A restaurant confirmation email – the first and critical touchpoint, bridging the gap between the online booking and the actual dining experience – acts as more than just a formality and if crafted carefully, is an opportunity to reassure guests, boost excitement, and set the tone for a positive visit.
But an optimised email for restaurant reservation can do even more. Restaurants that strategically craft these touchpoints often see reduced no-shows, increased opportunities for upselling, and an overall boost in guest satisfaction.
Here at Access Hospitality, we work closely with operators, helping them leverage the right reservation technology and maximise these customer touchpoints. Our systems are trusted by thousands of restaurants, bars, pubs and hotel operators, improving their enquiry to booking conversion by 24%, generating 14% more bookings and saving over 1000 hours each year through increased efficiency.
In this article, we'll deep dive into how a well-crafted confirmation email becomes an essential part of your success strategy and we'll share the insider tips and strategies to turn your reservation confirmations into powerful tools that enhance your business, whether you're a multi-site business operator or an owner of a single venue.
- Topic:
- Hospitality
No matter its size, every company will benefit from cutting operational costs. Efficiency and productivity are crucial for a business's success. By refining key processes, you can enhance the quality of your services and successfully control your financial outcomes over time. Integrating payroll with your time and attendance software is one step that can help streamline administrative processes and enhance overall operational effectiveness.
The patient experience is a big part of modern healthcare; accounting for the thoughts and feelings of individuals receiving care in a way that hasn’t been done in previous generations.
Before we can explore this subject though, we must first define patient experience.
What is patient experience?
Patient experience is what a person encounters during their care journey; from first interaction with a doctor or nurse, to diagnosis, through to treatment, and then on to aftercare; either within a hospital setting or discharged for observation back in a home or community setting.
Virtual wards are the newest addition to this patient journey, offering a form of hospital at home to allow a more hands-off experience in the familiarity of a home environment whilst still being monitored by top of the range equipment communicating patient vitals in real-time, and having routine check-ins with doctors and nurses.
Many organisations will be wondering how can the patient experience be improved. In this article we will walk through why patient experiences matter and how to enhance the patient experience. We will touch on the two main areas – healthcare software and staff – as well as the ways organisations like the NHS can implement support structures or frameworks to make sure the patient experience is being actively considered with all planning and actions.
Green social prescribing is an example of a pillar of social prescribing that concentrates on helping individuals improve their health and wellbeing through harnessing nature-based activities.
The introduction of green social prescribing escalated because of the Covid-19 pandemic. But since then, its growth has stagnated, predominantly due to limited awareness of its impacts.
It is estimated that with continued growth, it can save over £635 million for the NHS through reducing health inequalities and providing alternative mental health support for children and youth people, as well as adults.
But how does it work? Who funds it? And most importantly how can individuals take part?
This article we explain how green social prescribing works and how it has developed, why it is important, examples and outcomes of different green prescribing pilots, as well as the challenges and barriers to be aware to ensure you can implement the best green prescribing project possible.
All in One vs Best of Breed is an argument about software and establishing a system of solutions. In this instance it is about how health and care providers should go about purchasing and implementing software to help with patient care and other services, and how best to build up that integrated system of solutions so the care workflow is as smooth and efficient as possible.
The two sides to the debate are as follows:
All in One: A single provider with multiple solutions is the best option, because it makes integration and implementation easier as you deal with one organisation.
Best of Breed: Multiple providers means you can choose highly specialised solutions, giving you the best tool for each requirement and a less complex deployment. It's important to maintain a balanced relationship with providers, and multiple solutions helps prevent any single group from exerting undue influence or control over you.
The important thing is quality, above all else. There are lots of healthcare organisations across the UK providing a wide range of services. They need good software solutions that can handle the variety of hospital or community care services provided on a daily basis. Customisation, scalability, real-time access, interoperability… all of these things are what will enable world-class care and allow the most efficient care processes.
In this article we will tackle terminology, like convergence and interoperability, so that you can properly understand the ambitions of the stakeholders involved. We will then explore both sides of the argument, covering the advantages and disadvantages of each, to determine which approach is the most beneficial to healthcare organisations.
In today's economic climate, managing finances can be challenging and traditional pay cycles often leave individuals strapped for cash, especially as the pay cycle is ending.
This can often lead to many resorting to high-cost credit options to make ends meet. These high-cost credit facilities often impose extreme interest rates and fees, exploiting individuals in vulnerable financial situations. These predatory practices are known to exacerbate financial hardship and contribute to a cycle of debt that can be difficult to escape.
- Topic:
- Payments
Every time food spoils in your fridge or too large a portion of a side dish is prepped, you're not just throwing away products – you're throwing away potential profit.
The average restaurant sees a significant chunk of its revenue disappear due to food waste. In fact, a staggering 21% of that waste comes directly from spoilage, while another 45% results from preparation inefficiencies, as reported by WRAP. These are areas where smart inventory management can make a massive difference.
It's something we hear a lot at Access as a familiar challenge for many businesses in the hospitality industry. With the right tools and strategies, restaurants can streamline their inventory, gain control over waste, and unlock hidden profits, which is what we will focus on in this article.
- Topic:
- Hospitality
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- Topic:
- Legal
The importance of GDPR compliance has never been more relevant, but it can be tricky to know where to start.
Assigning data privacy training throughout your organisation is crucial for maintaining GDPR compliance and ensuring that employees grasp the policies, procedures, and general best practices.
In this article we are going to talk about how to be GDPR compliant no matter the business size, discuss accountability and answer the question ‘what is a data protection impact assessment?'
